Xposure Print & Signage t/as Xposure Marketing - Privacy Policy

ABN: 38 615 624 102

Last updated: 14 October 2026

1. Introduction

Xposure Print & Signage (“Xposure”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request a quotation, purchase our products or services, or otherwise interact with our business.

Our services include printing, business stationery, banners and flags, large-format printing, window graphics, signage, site signage and car park signage, together with related marketing and production services.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

2. Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you use our website, and information provided by third parties where appropriate.

The information we collect may include:

- Contact information: Your name, business name, email address, telephone number and business address.

- Enquiry information: Details of your enquiry, project requirements, requested services, quotations and communications with us.

- Order and transaction information: Products and services ordered, delivery details, billing information, invoices and payment status.

- Artwork and project information: Logos, photographs, designs, images, specifications and files supplied for printing, signage or marketing projects.

- Website and technical information: IP address, browser type, device information, pages visited, referral sources and interactions with our website.

- Marketing information: Marketing preferences, advertising interactions and information relevant to measuring the effectiveness of our advertising, where permitted by law.

We do not intentionally seek to collect sensitive information unless it is reasonably necessary for a particular purpose and its collection is permitted by law.

You are not generally required to provide personal information. However, if you do not provide information necessary to process your enquiry or order, we may be unable to provide the requested products or services.

3. How We Collect Information

We may collect personal information when you:

- Complete a contact, enquiry or quotation form.

- Contact us by email, telephone or other communication channels.

- Request information about our products or services.

- Place an order or engage us for a project.

- Supply artwork, logos, photographs or project specifications.

- Subscribe to marketing communications or participate in a promotion.

- Browse or interact with our website.

- Interact with our advertising or marketing campaigns.

We may also receive relevant information from suppliers, business partners, referral partners and other third parties where this is lawful and necessary for our business activities.

Our website may automatically collect certain technical information through cookies, analytics tools, advertising technologies and server logs.

4. How We Use Personal Information

We may use personal information to:

- Respond to enquiries and quotation requests.

- Prepare estimates, quotations and proposals.

- Process and manage orders.

- Design, print, manufacture, deliver and install products and signage.

- Communicate about artwork, proofs, approvals, production, delivery and installation.

- Coordinate work with suppliers, printers, manufacturers, installers and couriers.

- Process invoices and maintain business records.

- Operate, maintain, secure and improve our website.

- Understand website usage and assess the effectiveness of our marketing and advertising.

- Send marketing communications where permitted by law.

- Meet legal, accounting and regulatory obligations.

- Protect our business, prevent fraud and resolve disputes.

We will not use or disclose personal information for an unrelated purpose unless permitted or required by law or any required consent has been obtained.

5. Cookies, Analytics and Advertising Technologies

Our website uses, or may use, cookies and similar technologies to support website functionality, measure website traffic, understand visitor behaviour and improve our marketing.

These technologies may collect information about your device, browser, IP address, pages visited, referral source and interactions with our website or advertisements.

Google Analytics

We use Google Analytics to help understand how visitors use our website, including which pages are visited and how visitors interact with website content.

Google Analytics may use cookies and similar technologies to collect website usage information. Google processes information in accordance with its applicable terms and privacy policies.

Google Ads

We use Google Ads for online advertising and, where enabled, advertising measurement, conversion tracking and remarketing.

These technologies may help us understand whether visitors have interacted with our advertisements or completed particular actions on our website. Where remarketing is enabled, they may also be used to deliver relevant advertisements to previous website visitors, subject to applicable settings and consent requirements.

Meta Pixel

We use, or may use, Meta Pixel to measure the effectiveness of advertising on Meta platforms, including Facebook and Instagram.

The technology may record website events, such as page visits or enquiry submissions, and may enable advertising measurement or remarketing. Information may be transmitted to Meta and processed under its applicable terms and privacy policies.

Managing Cookies and Tracking

You may be able to manage cookies through your browser settings and available privacy controls. Disabling certain cookies may affect website functionality or advertising measurement.

Where required by law, we will obtain consent before activating non-essential cookies, advertising pixels or similar tracking technologies.

You can find further information about third-party privacy practices here:

- Google Privacy Policy: https://policies.google.com/privacy

- Google advertising settings: https://myadcenter.google.com/

- Meta Privacy Policy: https://www.facebook.com/privacy/policy/

6. Marketing Communications

We may send information about our products, services, promotions and business updates where permitted by law.

You can opt out of marketing emails by using the unsubscribe facility included in the message or by contacting us directly.

We will honour valid opt-out requests within the timeframe required by applicable law.

Opting out of marketing communications will not prevent us from sending necessary communications relating to an existing enquiry, quotation, order or project.

We will comply with applicable requirements under the Spam Act 2003 (Cth) and other relevant laws.

7. Disclosure of Personal Information

We do not sell personal information to third parties.

We may disclose personal information where reasonably necessary to operate our business or provide our products and services, including to:

- Printers, manufacturers and production partners.

- Signage installers, contractors and project service providers.

- Couriers and delivery companies.

- Website hosting, IT support and security providers.

- Analytics, advertising, email and marketing platform providers, including Google and Meta where applicable.

- Accountants, lawyers, insurers and other professional advisers.

- Government authorities, regulators or law enforcement agencies where required or authorised by law.

We take reasonable steps to ensure that personal information is disclosed only where appropriate for the relevant purpose and subject to applicable legal requirements.

8. Overseas Disclosure

Some third-party technology, hosting, analytics and advertising providers may store or process information outside Australia.

Where personal information is disclosed overseas, we will take any steps required by applicable privacy laws.

The countries in which information may be processed depend on the services and systems used by our business and those providers.

9. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include access controls, password protection, secure hosting, appropriate staff access restrictions and the use of reputable service providers.

Personal information may be stored electronically or in physical records, including within third-party systems used to operate our business.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect personal information and respond appropriately to suspected data breaches.

10. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, meeting legal obligations and resolving disputes.

Retention periods depend on the nature of the information and any applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy it or de-identify it unless retention is required or permitted by law.

11. Accessing and Correcting Personal Information

You may request access to personal information we hold about you and request correction of information that is inaccurate, incomplete, out of date or misleading.

To make a request, contact us using the details below. We may need to verify your identity before responding.

We will respond in accordance with applicable law. Where we are legally permitted to refuse a request, we will provide an explanation where required.

12. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We do not control the privacy practices, content or security of those third parties. You should review their privacy policies before submitting personal information to them.

13. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

Please provide sufficient information about your concern so we can investigate and respond.

We will consider and respond to complaints within a reasonable timeframe and in accordance with applicable legal requirements.

If you are dissatisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC), where it has jurisdiction.

OAIC website: https://www.oaic.gov.au/

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, technology or legal obligations.

The latest version will be published on our website with a revised “Last updated” date.

15. Contact Us

For privacy enquiries, access or correction requests, or privacy complaints, please contact:

Xposure Print & Signage

t/as Xposure Marketing

ABN: 38 615 624 102

Email: tim@xposure.marketing